Master Your Cognitive Clarity
Transform your thinking through structured reasoning and guided thought sequencing. Join CognitiveFlow Malaysia to unlock your mind's full potential.
Transform your thinking through structured reasoning and guided thought sequencing. Join CognitiveFlow Malaysia to unlock your mind's full potential.
We use cookies to enhance your experience. Essential cookies are required for the site to function, while analytics cookies help us improve our services.
Effective Date: January 1, 2025
CognitiveFlow Malaysia is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA Malaysia).
We collect the following categories of personal data:
By submitting your information through our forms, you provide explicit consent for us to process your personal data for the purposes outlined in this policy. You may withdraw consent at any time by contacting us at privacy@cognitiveflow.my.
We process your personal data for the following purposes:
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically, this means:
Under the Personal Data Protection Act 2010, you have the right to:
If you believe any personal data we hold about you is inaccurate, incomplete, or out of date, you may request correction by contacting privacy@cognitiveflow.my. We will respond to your request within 21 days.
We implement comprehensive security measures to protect your personal data:
We may disclose your personal data to:
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
Your personal data may be transferred to and stored on servers located outside Malaysia. When we transfer data offshore, we ensure:
We do not use automated decision-making or profiling that produces legal effects concerning you without human intervention.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date.
For questions, concerns, or requests regarding your personal data, contact us at:
Email: privacy@cognitiveflow.my
General Inquiries: hello@cognitiveflow.my
Address: Kuala Lumpur, Malaysia
Effective Date: January 1, 2025
These Terms of Service govern your use of CognitiveFlow Malaysia's services. By accessing or using our services, you agree to be bound by these terms.
By registering for, accessing, or using CognitiveFlow Malaysia's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please discontinue use immediately.
CognitiveFlow Malaysia provides educational and training services focused on cognitive clarity, structured reasoning, and thought sequencing. Services may include online courses, materials, assessments, and guidance.
You must be at least 18 years old to use our services. By using our services, you represent that you meet this age requirement and have the legal capacity to enter into these terms.
You agree to use our services only for lawful purposes. You must not:
All content, materials, trademarks, and intellectual property provided through our services remain the exclusive property of CognitiveFlow Malaysia. You are granted a limited, non-exclusive, non-transferable license to access and use our materials solely for personal, non-commercial purposes.
You retain ownership of any content you submit through our services. However, by submitting content, you grant us a worldwide, non-exclusive license to use, reproduce, and display such content solely for providing and improving our services.
You are responsible for:
If applicable, you agree to pay all fees associated with your selected services. Payments are processed securely, and all fees are in Malaysian Ringgit (MYR) unless otherwise stated. Prices are subject to change with prior notice.
To the fullest extent permitted by Malaysian law:
Our services are educational in nature and do not constitute:
Results may vary. We make no guarantees regarding outcomes from using our services.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of services.
We may terminate or suspend your access to services immediately, without prior notice, for conduct that we believe:
You agree to comply with all applicable Malaysian laws and regulations in your use of our services, including but not limited to the Personal Data Protection Act 2010, Communications and Multimedia Act 1998, and Consumer Protection Act 1999.
These Terms of Service are governed by and construed in accordance with the laws of Malaysia. The courts of Malaysia shall have exclusive jurisdiction over any disputes arising from these terms or your use of our services.
In the event of a dispute:
If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
These Terms of Service, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and CognitiveFlow Malaysia.
Email: legal@cognitiveflow.my
General Inquiries: hello@cognitiveflow.my
Address: Kuala Lumpur, Malaysia
Effective Date: January 1, 2025
CognitiveFlow Malaysia is committed to customer satisfaction. This Refund Policy complies with the Consumer Protection Act 1999 and outlines the conditions under which refunds may be granted.
Under the Consumer Protection Act 1999, you have the right to request a refund within 14 days of your purchase date for digital services. This cooling-off period allows you to evaluate whether our services meet your needs.
To be eligible for a refund, you must meet the following conditions:
The following are generally not eligible for refunds:
According to the Consumer Protection Act 1999, digital content may not be refundable if:
To request a refund, please follow these steps:
Once we receive your refund request:
Approved refunds will include:
Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will contact you to arrange an alternative method.
Refunds are processed in Malaysian Ringgit (MYR). If your original payment was in a different currency, the refund amount may differ due to exchange rate fluctuations. We are not responsible for such differences.
In certain circumstances, partial refunds may be granted:
Upon receiving a refund, you agree to:
If you are not satisfied with our refund decision, you may:
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified policy.
For refund requests or questions about this policy:
Email: refunds@cognitiveflow.my
Legal Inquiries: legal@cognitiveflow.my
General Support: hello@cognitiveflow.my
Address: Kuala Lumpur, Malaysia
Effective Date: January 1, 2025
This Cookie Policy explains how CognitiveFlow Malaysia uses cookies and similar technologies on our website. By using our website, you consent to the use of cookies in accordance with this policy and Malaysia's opt-in requirements.
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, improve your experience, and provide analytics data to website operators.
These cookies are necessary for our website to function properly. They enable core functionality such as:
These cookies cannot be disabled as they are essential for the website to work.
These cookies enhance your experience but are not strictly necessary. Under Malaysian law, we require your explicit consent before placing these cookies on your device.
With your consent, we use analytics cookies to:
Analytics data is collected in aggregate form and does not personally identify individual users.
We may use third-party services that place cookies on your device, including:
These third parties have their own privacy policies governing the use of cookies. We recommend reviewing their policies when you interact with their services.
In compliance with Malaysia's Personal Data Protection Act 2010 and best practices:
You can withdraw your cookie consent at any time by:
Note that withdrawing consent may affect your user experience and limit certain features.
Most browsers allow you to control cookies through their settings. You can:
We use both session and persistent cookies:
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| cookie_consent | Stores your cookie preferences | 1 year | Essential |
| session_id | Maintains your session | Session | Essential |
Our website respects Do Not Track (DNT) signals sent by your browser. When DNT is enabled, we limit data collection and do not place optional cookies without explicit consent.
Similar technologies may be used on mobile devices. You can manage these through your device settings or mobile browser settings.
We may update this Cookie Policy periodically to reflect changes in technology or legal requirements. We will notify you of significant changes by posting an updated policy with a new effective date.
For questions about our cookie practices:
Email: cookies@cognitiveflow.my
Privacy Inquiries: privacy@cognitiveflow.my
General Support: hello@cognitiveflow.my
Address: Kuala Lumpur, Malaysia